The next MSPA Europe conference is going to take place in Sardinia in May 2012. Over 150 participants are registered already and Dive representatives are among them. Conference theme for this year, ESPERIENZA MISTERIOSA, encourages us to explore the mysteries of Customer Service Measurement from new angles and with different perspectives.
Dive carried out insurance sector survey in June 2012 in Lithuania by conducting 70 visits to different non life insurance companies. The aim of the research is to measure customer service quality of insurance companies, benchmark results and find out three best non life insurance companies. Customer servise quality is 88.5% in insurance sector in [...]
Dive carried out banks sector survey in the end of 2011 and beginning of January 2012 in Estonia, Latvia and Lithuania by conducting 270 visits to different banks. The aim of the research is to measure customer service quality of commercial banks in Baltic region, benchmark results between banks and countries and find our three [...]